Please email us at urbanbelleinfo@gmail.com

Purchase a gift card here!

To start the return process, go to our Returns Portal

Need to Make a Return?

We hope that you love all your purchases from Urban Belle Boutique. However, we understand that sometimes online purchases don't always work out!

Online purchases are eligible for STORE CREDIT ONLY. (Urban Belle gift card) We will gladly grant store credit up to 7 days after delivery date. After this time frame, your item will not be eligible for return! NO EXCEPTIONS. We believe that one week from delivery is enough time to try on an item and decide if an item will work for you or not.

Return Eligibility Requirements

Items must be in perfect condition to be accepted for return.

The item must be unworn and in its original condition. No makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted.

Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE. All flash sales, Deal of the Day items, and Wipeout Wednesday items are Final Sale.  

Other items that are final sale include: all accessories, leggings, bodysuits, swimwear and athletic wear. 

How to Make a Return 

We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage you to place a new order for the item(s) needed and return the other item(s).

When mailing a return please make sure the items are securely packaged! We are not responsible for items that are lost in transit or damaged on the way to us.

Also, please include your packing slip in with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it.

Please send returns to: Urban Belle Boutique, 1024 Mikey Court, Culleoka, TN 38451

What Happens After I Return?

Once we receive your return we will process it in 1-2 days. Once processed, your store credit will be emailed to you and is good for 90 days. Items purchased with store credit are Final Sale.

We have the right to deny refund if an item is worn or damaged any way! 

Damaged items must be reported within 2 days of the receipt of your order. Please email us at: urbanbelleinfo@gmail.com and attach pictures of the damaged item.

Please allow extra processing time and delivery time during weekends and holidays!

FREE SHIPPING ON ORDERS OVER $100

USPS standard shipping is a flat rate charge of $7.95. 

Customers are responsible for providing Urban Belle with their correct address. You will be responsible for the shipping in the event that Urban Belle has to reprocess an order!

All orders will be processed within 1-2 business days of receiving your order.

Shipping takes around 5 business days depending on your location.

Please do not email us concerning your order delivery time unless it has been more than 3 days.

Orders cannot be cancelled after being placed!

Urban Belle is NOT responsible for packages lost in transit. Please contact your post office to file a claim.